Waste Disposal Bloomsbury Privacy Policy

This Privacy Policy explains how Waste Disposal Bloomsbury collects, uses, stores, and shares personal data about its customers in the local area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers of Waste Disposal Bloomsbury in our service area, whether you contact us online, by phone, or in person.

Who We Are and How To Contact Us

Waste Disposal Bloomsbury is a waste management service provider operating in the Bloomsbury area. We act as the data controller for the personal data we process about our customers. This means we decide how and why your personal data is used.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our usual customer communications or invoices.

Personal Data We Collect

We collect and process different categories of personal data to provide our waste disposal services and manage our business. The types of personal data we may collect include:

Identification and contact details, such as your name, address, email address, telephone number, and, where relevant, business name and job title when you contact us on behalf of a business.

Service and account information, such as details of the services you request, service addresses, waste collection schedules, notes relating to your account, customer service interactions, and any instructions you give us about access to your property.

Financial and transaction data, such as bank details or card information you provide to make payments, payment history, outstanding balances, and billing address. We do not store your full card details when payments are processed by a secure payment processor.

Technical and communication data, such as your phone number, email correspondence, call notes, and any information you choose to provide when you contact us for support, make a complaint, or request information.

Logistics data, such as driver logs, collection records, and, where relevant, information about vehicle routes and time of collection to ensure we fulfil the agreed services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, open an account, arrange a collection, make a payment, or communicate with us by phone, email, or other channels.

We may receive personal data about you from third parties where it is necessary to provide our services, for example from managing agents, landlords, or commercial partners who arrange waste services on your behalf.

We may also generate data about you in the course of providing services, such as records of collections, account activity, and correspondence.

Lawful Basis For Processing Your Data

We must have a lawful basis under data protection law to process your personal data. We rely on the following lawful bases:

Contract. We process personal data where it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing a quote, and fulfilling our obligations, such as arranging collections, issuing invoices, and managing your account.

Legal obligation. We process personal data where necessary to comply with legal obligations, including obligations relating to waste disposal, financial record keeping, tax and accounting requirements, and health and safety rules.

Legitimate interests. We process personal data where it is necessary for our legitimate interests or the legitimate interests of a third party, and where your interests and fundamental rights do not override those interests. Our legitimate interests include managing our business, improving our services, recovering debts, handling queries and complaints, ensuring the security of our staff and property, and keeping accurate service and operational records.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide waste disposal and related services to you, including taking and managing bookings, arranging collections, issuing invoices, and communicating about service timings or changes.

To manage your customer account, including updating contact details, processing payments, sending payment reminders, and dealing with queries and complaints.

To comply with legal and regulatory obligations, such as maintaining appropriate records of waste collections, keeping financial and tax records, and responding to lawful requests from public authorities where required.

To protect our legitimate business interests, including preventing fraud and misuse of our services, recovering unpaid sums, maintaining accurate internal records, improving service quality, and training staff.

To send you service related information, such as updates about changes in collection schedules, service disruptions, or important operational notices.

To send you marketing communications about our services where the law allows this and where you have not opted out. You may opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, or where we are legally required to do so.

Service providers acting as data processors may process personal data on our behalf. These include providers of payment processing, accounting and invoicing systems, information technology support, secure data hosting, communication tools, and logistics or routing software. These processors are only allowed to use your personal data in accordance with our instructions and for the specific purposes we specify. They are required to keep your data secure and confidential.

We may share personal data with professional advisers such as accountants, auditors, lawyers, and insurers, where this is necessary to obtain professional advice or manage legal claims.

We may share data with public authorities, regulators, law enforcement agencies, or courts where required by law or where necessary to establish, exercise, or defend legal rights.

International Transfers

Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred to countries that may have different data protection laws. In these cases we take steps to ensure that appropriate safeguards are in place to protect your data, in line with UK data protection requirements.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to meet any legal, accounting, or reporting obligations, and to resolve disputes.

In general, we will retain customer account and transaction data for up to six years after the end of our relationship with you. Operational records and service logs may be kept for similar periods where relevant to legal or regulatory requirements. In some cases, we may need to retain certain information for longer if required by law or to deal with ongoing disputes or claims.

When personal data is no longer needed, we will delete it or anonymise it in a secure manner.

Your Data Protection Rights

Under data protection law you have several rights in relation to the personal data we hold about you. These rights apply to all Waste Disposal Bloomsbury customers in our service area, subject to certain legal limitations and exemptions.

Right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data, together with information about how we use it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we investigate concerns you raise about the accuracy or use of your data.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another organisation where this is technically feasible.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. If you object to direct marketing, we will stop using your personal data for that purpose.

Rights in relation to automated decision making. Waste Disposal Bloomsbury does not carry out automated decision making that produces legal or similarly significant effects on you.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about our handling of your personal data. We encourage you to contact us first so we can address your concerns directly.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, data minimisation, and staff training. While we take reasonable steps to secure your data, no system is completely secure and we cannot guarantee absolute security.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. When we make changes, we will revise the date of the update in the version we provide to customers. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.